Refund policy

At THE JURRATH, we want you to be completely satisfied with your purchase. If you are not happy with your product, you may request a return within 7 days of delivery, subject to the conditions below.

1. 7-Day Return Policy

You can request a return within 7 days from the date your order is delivered.

To be eligible for a return:

  • The product must be unused, unworn, and unwashed.

  • The product must be in its original condition and packaging.

  • All original tags, labels, and accessories must be attached.

  • The product must not be damaged, stained, altered, or show any signs of use.

  • You must provide the order number and proof of purchase.

2. Non-Returnable Items

Returns may not be accepted for products that:

  • Have been worn, washed, or used.

  • Are damaged due to improper handling or care.

  • Are missing original tags or packaging.

  • Have been altered or modified after delivery.

  • Are returned after the 7-day return period.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photographs/videos of the product

  • A description of the issue

After verification, we may provide a replacement or refund, depending on the situation.

4. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to your original payment method.

Depending on your bank or payment provider, it may take additional business days for the refund to reflect in your account.

5. Return Shipping

For returns due to change of mind, size issues, or other customer-related reasons, return shipping charges may be deducted from the refund or may be borne by the customer.

If the product is damaged, defective, or incorrectly delivered, THE JURRATH will arrange an appropriate resolution after verification.

6. Exchange

If you wish to exchange a product for another size or variant, please contact us within 7 days of delivery.

Exchanges are subject to product availability and the same return conditions mentioned in this policy.

7. How to Request a Return

To request a return, please contact us with the following details:

Order Number:
Reason for Return:
Product Name:
Photos/Videos (if applicable):

Our team will review your request and provide further instructions.

8. Cancellation

Orders can be cancelled only before they are shipped. Once an order has been shipped, it may no longer be eligible for cancellation.

9. Contact Us

For any questions regarding returns or refunds, please contact us:

THE JURRATH
Email: support@jurrath.com
Phone: 9380274914

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.